An area has not been cleaned – Soobr Help Page

When an area does not appear in the tour schedule, it is often due to one of the following causes.

Tour Max Time reached

The tours are heavily or even fully utilized and therefore the area cannot be scheduled because there is too little or no time available. An indicator of this is when the average scheduled time in the tour trend is always at the maximum time.

Area not scheduled due to low priority

An area with a low priority can be moved by the algorithm either because the tours were busy and other spaces with a higher priority had to be scheduled, or because the priority of the space was not high enough to accept the necessary floor changes or walking.

Area not scheduled due to tours already running

Each cleaning job is assigned a trigger date. The trigger date is the moment when the area can be scheduled into the tour. If a tour is already running, the system cannot schedule any more surfaces into these tours and therefore they end up in the worklist.

Tours started outside the calendar activity

If the calendar is enabled for tour scheduling on the business entity, soobr will schedule areas into tours only at those times when tours are present. For example, if a tour has been marked as present in the calendar from 08:00 to 10:00, then areas will only be scheduled into that tour between 08:00 and 10:00. If tours are started outside of these times, no surfaces will be scheduled.

If a tour is started before the time a tour is active, no work will be scheduled as described above. However, tours will be blocked by the system (see Area not scheduled due to tours already running) and will usually remain blocked for 30 minutes after the tour is completed. This can result in a tour being started too early by a cleaner, the cleaner finishing the tour and starting again at the time the tour is entered as present, but still nothing being scheduled.

In the above example, if the tour starts at 07:50 and then ends at 07:55, the tour will still be blocked for 30 minutes and no areas will be scheduled during that time. Therefore, in this example, even if the tour is restarted at 08:10, no area will be scheduled yet.

Limit not reached or not yet ready for planning

A sensor-based area is not cleaned until the defined threshold is reached or the fallback date takes effect.
More on the topic: Calculation and handling of event limits, Limit and fallback

Area not assigned to any or wrong tour

Another reason that an area has not been cleaned is that the area has not been assigned to a tour or has been assigned to the wrong tour. This can be checked in the cockpit under tour assignment.
More on the topic: Tour planning

SLA on the areas prevent planning

Checking the defined services on the area type can quickly provide a reason why surfaces are not scheduled or are scheduled incorrectly. Under Cleaning Process in the area types as well as in the service specifications, the SLA can be checked.

Area was scheduled but not cleaned by the cleaning staff

Finally, it is also possible that an area has been scheduled but has been left open (red in the app) or pending (blue in the app) by the cleaners. By means of the analytics window Tour history it is possible to check which areas have been left open or pending in the past.