Sensors

• I can't find a sensor!
• Where can I see if a sensor is no longer working?
• On-demand orders do not arrive at the tours, why?

 

I can't find a sensor!

• Have you checked if the sensor is active? This must be checked under IoT devices.
• Have you checked if the surface is active? If the area is deactivated, the sensor cannot be found.

If you could not find the sensor, please contact the support team via Zendesk.

 

Where can I see if a sensor is no longer working?

There are several possibilities;

• The first one is to go to the IoT devices via the IoT devices tab. In the right column "Warnings" you will see error messages, if any.
• The second option is the notification sign at the top right of the cockpit; if a red dot is visible there, this indicates deviations in the sensors, among other things.

• Furthermore, we have established an internal alerting process so that if we notice any discrepancies, we can approach our customers proactively.

 

On-demand orders do not arrive at the tours, why?

• Have all settings been implemented correctly?
• Has the notification type been adjusted in tour management? Either "Direct Acceptance" or "Acceptance with Consultation" must be stored.
• Are the activity types stored with the correct type? Cleaning without scheduling
• Is the trigger active?

If none of these questions could find the cause, please contact our support team via Zendesk.