Tours/Tour planning

• Where do I get the information for tour planning?
• How do I know which configuration I have to assign toeach employee?
• How can I remove all tour assignments at once?
• Why was the area not scheduled?

 

Where do I get the information for tour planning?

• You can request an extract of your employees and their workloads and/or working hours from your HR department.
• Ask your team leaders/object managers/employees how the building was assigned under the tours.
• Let the Tour Generator help you; based on the specified cleaning tours (number of MA) and their maximum duration, it assigns areas. If you have any questions, please do not hesitate to contact your project manager or customer support.
• Take the chance to reroute and redefine tours: Perhaps a separate waste disposal tour or a sanitation tour would make for more efficient operations.

How do I know which configuration to assign to each employee?

In order to make the correct configurations, the following hints/tips may be helpful:

• Discussions with team leaders; who has what duties/competencies?
  HR/job descriptions
• Recommendations from responsible project manager

How can I remove all tour assignments at once?

If all areas are to be assigned to new tours due to a reorganisation, the quickest way to delete the existing assignments is as follows.

In the Tours tab in the Allocation overview, select all floors and then in the blue bar that appears at the bottom of the screen, select No cleaning in the first dropdown and All tours in the second dropdown and then press Save.

Why was the area not scheduled?

There can be different reasons why an area was not planned. The following questions can help to identify the cause.

• Is the area active?

• Is the area assigned to at least one tour?

• Does the tour have enough capacity?
• Is the area sensor-based; is a limit set? (can be looked up in the IoT Devices/Event Limit Dashboard tab).
• Is the cockpit receiving messages from this sensor? (can be looked up in the IoT Devices/IoT Devices tab).
• Was the area newly activated or reactivated? Then the area is only scheduled according to its frequency.

If none of these settings are the problem, please contact our support team via Zendesk.