- Where do I get the information for tour planning?
- How do I know which configuration I have to assign toeach employee?
- Why was the area not scheduled?
Where do I get the information for tour planning?
- You can request an extract of your employees and their workloads and/or working hours from your HR department.
- Ask your team leaders/object managers/employees how the building was assigned under the tours.
- Let the Tour Generator help you; based on the specified cleaning tours (number of MA) and their maximum duration, it assigns areas. If you have any questions, please do not hesitate to contact your project manager or customer support.
- Take the chance to reroute and redefine tours: Perhaps a separate waste disposal tour or a sanitation tour would make for more efficient operations.
How do I know which configuration to assign to each employee?
In order to make the correct configurations, the following hints/tips may be helpful:
- Discussions with team leaders; who has what duties/competencies?
HR/job descriptions - Recommendations from responsible project manager
Why was the area not scheduled?
There can be different reasons why an area was not planned. The following questions can help to identify the cause.
- Is the area active?
- Is the area assigned to at least one tour?
- Does the tour have enough capacity?
- Is the area sensor-based; is a limit set? (can be looked up in the IoT Devices/Event Limit Dashboard tab).
- Is the cockpit receiving messages from this sensor? (can be looked up in the IoT Devices/IoT Devices tab).
If none of these settings are the problem, please contact our support team via Zendesk.
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