Order management (Cockpit)

Order management can be used to trigger an early cleaning. This function is useful if an area is not due today, but the cleaner on site determines that cleaning would be necessary or wants to report a complaint. In this case, the area is then scheduled for the next tour. If, however, the tour is already running at that time, the area will only be included in the next tour. The orders can be created both in the cockpit and via the app.

Order management

The table can be searched by keyword, as well as filtered by status, area, categories and activity types.

The following values are displayed in the table:

Column	Description
Area / Item	The area name is displayed.
Type	Depending on the order type, different information is displayed. If a complete cleaning was triggered, this is displayed directly. Otherwise, the category name or the activity type name is displayed.
Status	The current status is displayed here.
Creation date	The creation date and time are displayed.
Creator	The creator is displayed.
Closed	The date and time when the order was completed are displayed.

Create order

Creating new orders is possible by clicking + Create order.

Selection	Description
Floor / Category	The floor or category must be selected. Here also several can be selected.
Area / Item	The concrete areas or items must be selected here.
Type	Here you can choose between the following three types: Complete cleaning - A complete cleaning is scheduled. Categories - All activity types without scheduling from this category will be triggered. Activity types - All selected activity types will be triggered. Only activity types without scheduling can be triggered. The activity type must be activated on the area type for this.
Due date	This is only possible for tasks without scheduling and on demand tasks. Tasks can be planned in advance. For example, the end customer with cockpit access can give the provider an on-demand cleaning in planning before the planned cooking event, the extraordinary coffee break or another one-time event.
In Hours	The time can be specified here. Ex: 10 for 10 o'clock in the morning, 17 for 5 o'clock in the evening.
Priority	It is possible to choose between the priority high, medium or low. The orders are then scheduled according to the corresponding priority.
Message	A message for the cleaner can be entered here.
Upload a photo	A photo for the cleaner can be uploaded here.

Cancel order

By clicking on the three dots behind the respective order, it can be canceled.

By clicking on Yes, the changes will be applied.

Status History

Status	Description
Submitted	The order has been created and is waiting for execution.
In Progress	Min. 1 service is being performed at the moment. Not all services have been completed yet.
Completed	All services on all areas have been completed.
Cancelled	The order has been cancelled.

View in the app

If an order has been created for a surface, this surface is displayed in red in the app. As soon as you click on the area, the order is displayed. The message can be closed by clicking on the x and cleaning can be performed as usual.