Follow-up orders

The Workflow Manager can be used  to display various activities and their dependencies. This makes it possible to optimise and automate internal processes with directly triggered follow-up orders.

 

Follow orders

In various cleaning processes, it can happen that the completion of one task leads to the next, or that a task can only be carried out once other tasks have been completed. With the follow-up orders feature, such dependencies can be displayed in the cockpit so that they are then triggered automatically.

Follow-up orders consist of two parts:

Trigger

For the follow-up order to be triggered, an action must have been triggered or completed. The following options ara available:

• Order created: a created order triggers a follow-up order
• Order completed: a completed order triggers a follow-up order.
• Self-cleaning completed: an executed self-cleaning triggers a follow-up order

In addition, the trigger must be specified. Here, you must specify which cleaning category or activity type must bestored with the trigger in order for a follow-up order to be triggered.

Follow-up order

In the second part, you set what is to be triggered as a follow-up order. Here, you define which cleaning category or activity type must be included in the follow-up order.

Restrictions

This function only works with activity types of the On Demand and Cleaning without Scheduling types.

A follow-up order must have the same level (cleaning category or activity type) as the action and reaction for both parts. It is not possible, for example, to create a follow-up order with an activity type in the cockpit for a completed order with a cleaning category.

To prevent infinite loops, it is not possible to create a follow-up order that contains a trigger which is already defined as an action in another follow-up order-one that, in turn, contains the action of the first follow-up order as its trigger.

Example

• Follow-up order 1: Activity type "Check-out cleaning" triggers the activity "Bed pickup" as a follow-up order
• Follow-up order 2: Activity type "Bed pickup" triggers the activity "Check-out cleaning" as a follow-up order

Editing and deleting

Follow-up orders that have been created can be deleted or edited using the three-dot menu to the right of the respective entry.

To delete multiple follow-up orders at once, select the corresponding checkboxes and click the Delete button on the blue bar that appears at the bottom of the screen.

Settings

To use this feature, please contact Customer Support or your CSM.

Follow-up orders can bestored with the roles Project Manager advanced and Project Manager.

In order for orders to be displayed on the app, the notification type Direct Acceptance or Acceptance with consultation must be activated at the tour level.